Frequently Asked Questions

Zevaux answers within 0.8 seconds compared to 10-20 seconds with human services. It works 24/7 without breaks, never puts callers on hold, and instantly books appointments into your calendar. You get full transparency with every call recorded and transcribed—no mystery about who called or why.

Setup takes 5 minutes. Add your business info, customize your greeting, and forward calls. That's it. Most customers handle their first incoming calls within 30 minutes of signing up. We provide a setup wizard that guides you step-by-step.

No. Call forwarding is built into every phone system. Just dial a code, enter your Zevaux number, and you're live. If you need help, Our demo vedio will walk you through the process.

Zevaux gracefully says it will get someone to call back with the answer. It captures the full context of what they asked, their contact info, and the reason for their call. You get a detailed summary so you can follow up properly.

Yes. Zevaux checks your real-time availability, offers open time slots, and books appointments directly into Google Calendar, Outlook, or Acuity Scheduling. No double bookings. Callers get instant confirmation.

Set up a different Zevaux number for each location or line. Each one is customized to that location's hours, services, and team. All calls flow into one central dashboard.

Yes. During business hours, you can configure Zevaux to transfer qualified calls to your team instantly. After-hours, Zevaux takes messages. You control exactly when transfers happen.

Starter ($49/mo): 200 minutes, 24/7 answering, custom greeting, message taking, email & SMS summaries, recordings & transcripts, spam filtering. Basic ($79/mo): 300 minutes, everything in Starter plus smart call routing, lead qualification, SMS follow-ups, and analytics. Pro ($129/mo): 500 minutes, everything in Basic plus appointment booking, Google Calendar/Calendly/Acuity, call transfers, training file uploads, priority support, and custom integrations. Custom: tailored minutes and features for larger teams with dedicated support.

Yes. Change plans instantly with no penalties. Cancel anytime—we'll process a refund for unused time. No contracts, no lock-in.

Absolutely. Zevaux is SOC 2 Type II compliant and HIPAA ready. All data is encrypted in transit and at rest. Servers are located in the US with automatic backups. You own your data—we never sell it or use it for training.