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If calls aren't being picked up, it's almost always one of three things: receptionist is inactive, the phone number isn't connected, or business hours are misconfigured.

Warm transfers require an escalation number to be configured. Without one, the AI has nowhere to transfer the call.

Recordings and transcripts are generated after the call ends and can take up to two minutes to appear in your Call Logs.

Call summary emails are sent to the email address registered on your Zevaux account after every call.

Spam detection has to be enabled and configured in Receptionist Settings before unwanted calls are filtered.

Zevaux ships with several professional AI voices. You can preview and switch at any time from Voice & Language settings.

The AI answers based on what it has been trained on. Wrong answers usually mean your knowledge base needs updating.

Call ambience plays a soft background office sound during calls to make the AI sound more natural.

SMS delivery failures are usually caused by messages stuck in Pending awaiting approval, or by your plan not including SMS yet.

SMS is a paid add-on. It's available on Growth plan and above.

Owner SMS alerts require your personal mobile number to be saved in your account.

These modes control how much automation is applied to your outbound SMS replies.

During a live call the AI can text a link, address, or info to the caller without breaking the conversation.

Gmail connection requires OAuth authorisation through your Google account. This unlocks the inbox and lets the AI send on your behalf.

The Email AI only auto-sends when its confidence is high enough. Lower confidence emails go to the AI Review queue for your approval.

Drafts pending your approval live in the AI review tab inside Email.

The Email AI replies based on your business profile, FAQs, and documents. Wrong replies almost always trace back to outdated training data.

The Trigger log shows a complete audit trail of every email automation - sent, skipped, and the reason.

Email AI is available on Growth plan and above. Starter only includes call summary emails.

Google Calendar sync requires a direct connection from your Integrations page. Once linked, new bookings appear automatically within seconds.

Booking requires services to be configured and the AI to be allowed to book. Check both before troubleshooting elsewhere.

Booking rules tell the AI when you're available, how long each appointment takes, and how much buffer to leave between bookings.

Yes - on Growth plan and above, customers get an automatic SMS confirmation immediately after a call booking is completed.

Callback requests are captured when a caller asks to be called back and the AI logs it. Check filters and AI instructions if missing.

After your free trial, your account moves to a limited state until you select a paid plan. Your data is preserved.

When you exceed your included minutes, overage rates apply automatically per additional minute. Higher plans have lower per-minute rates.

Plan changes happen from Billing. Upgrades take effect immediately; downgrades take effect at the end of your current billing cycle.

Cancel from Billing. Your account stays active until the end of your paid period and you won't be charged again.

Yes - switching to annual saves 20% across all plans. The change happens from Billing.

The setup tracker shows four key steps. Most users stall at 90% because the escalation number is optional but still flagged.

Set your open and close times for each day in Business Hours. The AI uses these to know when to answer normally vs. offer after-hours messages.

Invite team members from Receptionist Settings → Team Members. Roles control what each person can access.

Upload PDFs, DOCX, and other documents in Receptionist Settings → Documents. They're processed within 1–3 minutes.

Spanish support is one click in Voice & Language settings. The AI will detect and respond in Spanish when callers speak it.

Lead capture has to be configured in AI Settings before the AI knows what caller information to collect.

Analytics populate as calls, SMS, and emails are processed. A new account shows zeros until activity occurs.

Sentiment shows whether callers were positive, neutral, or frustrated - useful for spotting service issues before they become bad reviews.

Contacts are created automatically when customers book appointments, request callbacks, or email your business.

Generate an API key in Zevaux, connect Zevaux as an app inside Zapier, pick a trigger, and verify your first Zap end-to-end in under 5 minutes.

Five real-time triggers (lead, appointment, call, follow-up, SMS) and two actions (create contact, create follow-up). Send SMS arrives in a future release.

Most failures are one of three things: the Zap isn't actually on, the connection key was revoked, or the event genuinely didn't fire in Zevaux. Recent Deliveries tells you which one.