Appointments·Medium priority

How do I set up booking rules and available time slots?

Booking rules tell the AI when you're available, how long each appointment takes, and how much buffer to leave between bookings.

5 min setupLast updated Apr 28, 2026

Booking rules tell the AI when you're available, how long each service takes, and how much buffer to leave between appointments.

1Open Appointments and configure your booking rules.
2Set your available days and hours, appointment duration per service, and any buffer time between appointments.
3Add each service in Receptionist Settings → Services with the correct duration so the AI knows how long each booking takes.

The more specific your booking rules, the better the AI performs. Vague rules lead to double-bookings.

Open in dashboard

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Booking requires services to be configured and the AI to be allowed to book. Check both before troubleshooting elsewhere.

Google Calendar sync requires a direct connection from your Integrations page. Once linked, new bookings appear automatically within seconds.

Yes - on Growth plan and above, customers get an automatic SMS confirmation immediately after a call booking is completed.

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