SMS Workflows

Two-way SMS that keeps leads warm

Customers text. Your team needs to know. Zevaux reads incoming messages, sends approved replies, drops booking links during live calls, and alerts your team - all without anyone touching the phone.

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Instant SMS lead alertsTwo-way customer replyBooking link deliveryAuto follow-up sequences
Instant alerts

Your team gets a clean SMS within seconds of every call or text - name, issue, callback.

Two-way replies

Customers text in; Zevaux reads, summarizes, and either replies or escalates to you.

Booking links live

Drop a booking link mid-call so the customer can confirm before hanging up.

Follow-up automation

Reminders, confirmations, and reactivation sequences sent on your schedule.

The problem

What happens when text inquiries sit unanswered

Half of customers prefer to text. If your team can't reply fast, those leads convert with whoever can.

Texts to your business go unread

Inbound SMS to the business line piles up while staff focus on calls and in-person customers.

Reply lag = lost leads

Customers who text expect a same-hour response. Anything over an hour and they've moved on.

No one knows a call happened

Without instant SMS alerts, your team learns about new leads from voicemail an hour later.

Reminder follow-up never happens

Manual SMS reminders are the first thing to drop when the team gets busy.

What it does

Built for every SMS workflow your team needs

Instant SMS alerts to your team

Every inbound call ends with an SMS to whoever you choose - owner, dispatcher, on-call tech.

Two-way customer replies

Customers text your business number; Zevaux reads, summarizes, and replies based on your rules.

Booking links on the call

Mid-call, Zevaux can text a booking link to the caller - they confirm before hanging up.

Appointment confirmations + reminders

Automated SMS sent at booking, 24 hours before, and 1 hour before. Reduces no-shows.

Approval rules

Decide which replies go automatically vs. need human approval. Per call type, per workflow.

Spam-aware

Filters obvious spam and shortcode noise before it reaches your team's phone.

See it in action

What SMS workflows actually looks like

SMS · 555-0123
Started by Zevaux just now
Active
Hi, do you do same-day AC repair?
2:14 PM
Hi! Yes, we offer same-day service. What's the issue you're seeing?
2:14 PM
AC running but not cooling, house is hot
2:15 PM
Sounds urgent. What address should we send a tech to?
2:15 PM
1214 Cedar Lane, Alexandria VA 22314
2:16 PM
Got it. We have a 4 PM slot today - should I book it for you? Reply YES to confirm.
2:16 PM
YES please
2:16 PM
Confirmed - tech arriving 4-5 PM. You'll get a text when they're 15 min out. Thanks!
2:17 PM
By industry

SMS by industry

How service teams use Zevaux's SMS workflows day-to-day.

HVAC

Customer texts about no-cooling - Zevaux qualifies, books same-day, confirms dispatch — all via SMS.

See HVAC page
Plumbing

Burst pipe at 2 AM texted in - Zevaux flags emergency and pings on-call instantly via SMS.

See Plumbing page
Roofing

Storm damage inquiry - Zevaux replies with inspection availability and insurance form link.

See Roofing page
Real Estate

Buyer texts about a listing - Zevaux qualifies and books a showing into the right agent's calendar.

See Real Estate page
Healthcare

Patient reschedule requests handled via SMS - no front desk involvement, no phone tag.

See Healthcare page
Beauty & Wellness

Client books a service via text - Zevaux confirms with the right stylist and sends reminders.

See Beauty & Wellness page
How it compares

Zevaux SMS vs. doing it manually

Scenario
Voicemail
Manual texting
Zevaux
Reply speed
No reply
Whenever staff has a free minute
Under 30 seconds, automatically
After-hours SMS
Goes unread until morning
Goes unread until morning
Replied to immediately by Zevaux
Booking via text
Not possible
Requires staff back-and-forth
Single thread · booked in 4 messages
Reminders
Manual or none
Inconsistent — staff dependent
Automated · per appointment
Frequently asked

SMS workflow questions

Yes. Your existing business number becomes text-enabled through Zevaux. Customers text the same number they call, and Zevaux handles both.
Growth includes two-way SMS reply, SMS during live calls, smart routing, and automated follow-up. Starter includes outbound SMS alerts to your team but not two-way customer replies.
Yes. Set per-workflow rules: send automatically, require human approval, or escalate to a real team member. Different rules for emergencies vs. routine.
Zevaux follows industry-standard consent rules. Outbound messages to numbers that haven't engaged require explicit opt-in. We help you set this up correctly during onboarding.
SMS support is US and Canada by default. International SMS available on Custom plans with country-specific compliance review.
Yes - MMS (images), booking links, calendar files (.ics), and rich preview links are all supported.

Pairs well with

Capabilities teams often use alongside SMS workflows.

Appointment Booking

Live calendar lookup during the call. Books the slot, confirms by SMS, handles reschedules - all without your team touching the phone.

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24/7 Call Answering

Every call answered in under 2 seconds, day or night. Natural voice, custom greeting, structured intake - no IVR menus.

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Smart Call Routing

Calls go to the right person automatically - by service, location, urgency, language, or any rule you define.

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Live tonight

Reply to every text - automatically

Two-way SMS, instant alerts, booking flows. Free trial, no credit card required.

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