Recording & Transcripts

Every call, captured forever

Zevaux records and transcribes every call automatically - with AI-generated summaries, searchable text, and audit-ready exports. Coach your team, resolve disputes, and never lose a detail.

Auto-recorded by defaultVerbatim transcriptsAI summary per callSearchable history
Auto-recorded

Every call captured in studio-quality audio. No setup, no missed recordings.

Verbatim transcripts

Real-time transcription you can read, search, and copy from.

AI summaries

Why they called, what was agreed, what's next - generated in seconds.

Searchable history

Find any past call by keyword, customer, date, or outcome.

The problem

What you can't see kills team performance

Without recordings, you're guessing - guessing what was said, guessing what was promised, guessing how the team handled the call.

He-said-she-said disputes

Customer claims one thing, your tech remembers another. No recording means no resolution.

Coaching has nothing to work with

You can't improve what you can't review. Sales and CS teams need real calls to learn from.

Compliance gaps

Healthcare, real estate, and finance need recorded interactions. Voicemail doesn't count.

Past calls are invisible

When a customer calls back about something said last month, you have no way to look it up.

What it does

Built to make every call usable forever

Secure call recording

Every inbound call recorded in high-quality audio, stored encrypted in your dashboard.

Real-time transcription

Speaker-labeled, timestamped transcripts available within seconds of the call ending.

AI summaries

Concise summary per call: why they called, what was agreed, what happens next.

Full-text search

Find any past call by keyword, customer name, phone number, outcome, or tag.

Pattern detection

Spot recurring questions, common objections, and training opportunities across all calls.

Audit-ready exports

Download recordings and transcripts for compliance, legal, or coaching - anytime.

See it in action

What recordings & transcripts actually looks like

Call transcript · 1:42
00:01Zevaux

Hi, thanks for calling Apex HVAC - this is Avery. How can I help?

00:06Caller

Hey, my AC stopped cooling about three hours ago and the house is getting really warm.

00:14Zevaux

Oh I'm sorry about that — sounds urgent. Can I grab your name and the address?

00:19Caller

James Wilson, 1214 Cedar Lane, Alexandria, Virginia.

00:26Zevaux

Got it. Is the system still running but blowing warm air, or not turning on at all?

00:31Caller

Still running, but it's only blowing room-temperature air.

AI Summary

Customer called about non-cooling AC system, still running but blowing warm air. Captured name, address (Alexandria, VA), system status, and contact number. Same-day dispatch requested. Outcome: SMS sent to on-call tech.

How it compares

Zevaux vs. spotty manual recording

Scenario
Voicemail
Manual notes
Zevaux
Coverage
Voicemail audio only
Hit-or-miss · staff dependent
100% of calls · automatic
Transcripts
None
None
Verbatim · speaker-labeled · searchable
AI summaries
None
None
Auto-generated in seconds
Search past calls
Impossible
Manual file digging
Full-text search across all history
Frequently asked

Recording questions, answered

Yes. Recording and transcription are on by default for every call on every plan. You can configure exceptions per call type if needed.
Recordings and transcripts are retained for the duration of your subscription. You can export at any time. On Custom plans, custom retention policies are configurable.
Industry-leading speech-to-text accuracy with speaker labels and timestamps. Accents, noisy environments, and industry-specific jargon all handled well.
Yes. Export individual recordings as MP3 or full date ranges as a ZIP from your dashboard. Transcripts export as TXT or CSV.
Recordings are encrypted at rest and in transit. For HIPAA-regulated practices, contact us before launch to walk through your specific compliance requirements.
Yes - you can configure a disclosure message at the start of every call ('This call may be recorded for quality and training purposes'). Required in two-party-consent states.
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Make every call a usable asset

Recording and transcription are on from your first call. Free trial, no credit card.

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