Sentiment analysis detects whether callers were positive, neutral, or frustrated during each call — helping you identify service issues before they become negative reviews.
- 1Open Analytics and scroll to the Sentiment Distribution section.
- 2If you see a pattern of negative sentiment at certain times, check your business hours and AI instructions — callers may be frustrated by the AI's responses.
- 3Use Top Call Intents alongside sentiment data to understand which call types are causing friction.
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