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Step-by-step answers for your Zevaux AI receptionist - calls, SMS, email, appointments, billing, and setup. Search the help center or browse by category.
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Leads & Analytics
Capturing leads from calls, contacts, sentiment, and dashboards.
Leads aren't being captured from calls
Lead capture has to be configured in AI Settings before the AI knows what caller information to collect.
3 min fixRead article
My analytics dashboard shows no data
Analytics populate as calls, SMS, and emails are processed. A new account shows zeros until activity occurs.
2 min checkRead article
What does sentiment analysis tell me?
Sentiment shows whether callers were positive, neutral, or frustrated - useful for spotting service issues before they become bad reviews.
2 min readRead article
How are customer contacts created automatically?
Contacts are created automatically when customers book appointments, request callbacks, or email your business.
2 min readRead article
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