SMS·Medium priority

I'm not receiving SMS alerts when calls come in

Owner SMS alerts require your personal mobile number to be saved in your account.

2 min fixLast updated Apr 28, 2026

SMS alerts to the business owner require your personal mobile number to be saved in your account.

  1. 1Open your account settings in the dashboard.
  2. 2Enter your personal mobile number in the Mobile Number field and save.
  3. 3This is your private notification number — it is never shown to customers and is separate from your business line.

Test it by calling your business number from a different phone — you should receive an SMS alert within seconds of the call ending.

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