Email Response

Inbox triage on autopilot

Customer emails. Website forms. Zillow inquiries. Zevaux reads everything, classifies intent, summarizes the request, and either drafts a reply for your team or sends one automatically — based on your rules.

Start free trialWatch demo
Reads Gmail + OutlookWebsite form intakeDrafts in your voiceApproval rules per inquiry type
Inbox triage

Reads every incoming message, classifies intent, prioritizes hot leads.

AI draft replies

Personalized responses in your business voice, ready to review or auto-send.

Approval rules

Send automatically, require approval, or escalate - per inquiry type.

Same-day response

No more emails sitting unread overnight. Every inquiry gets a fast reply.

The problem

Why most service teams lose email leads

Inbound emails are buyer-intent signals - but they sit unread for hours or days when the team is busy on the phone.

Inquiries sit unread for 24+ hours

Website forms, Zillow leads, and direct inquiries get buried under operational email.

Customers move on

Most email senders are comparison-shopping. If you don't reply same-day, they pick the team that does.

Front desk can't keep up

Triaging email is the first thing to slip when calls, walk-ins, and reschedules pile up.

Important emails miss the team that needs them

An emergency request might land in the wrong inbox and never get routed to the right person.

What it does

Built to clear your inbox in real time

Reads inbound email

Connects to Gmail or Outlook (or your business inbox) and reads every new message as it arrives.

Intent classification

Identifies what the email is - booking request, sales inquiry, billing question, support, spam.

AI-drafted replies

Generates a personalized response in your business voice, including specifics from the original email.

Approval workflows

Auto-send for routine, draft-only for sensitive, escalate-to-team for unusual. You set the rules.

Auto-tag + route

Tag by intent (booking, sales, support, billing) and route to the right person on your team.

Website form intake

Connect website contact forms via webhook - Zevaux treats them the same as inbound email.

See it in action

What email response actually looks like

Triaged by Zevaux
4 new today
danielle.m@gmail.com2 min ago
Showing request - 1422 Oak St listing
draftedBuyer · pre-approved · wants weekend showing → drafted reply with 3 slot options
homeowner@yahoo.com12 min ago
Roof inspection - hail damage from last week's storm
sentInsurance involved · adjuster appt 3/8 → sent reply with inspection window + intake form
Maria S.28 min ago
Need to reschedule Tuesday appointment
sentExisting client · service: color → sent with reschedule link
investor@cashbuyer.com1 hr ago
Multifamily property inquiry
newCash buyer · 6-unit interest · high priority → flagged for owner
By industry

Email response by industry

How service teams use Zevaux to keep their inbox clean.

Real Estate

Zillow + website inquiries replied to same-day with showing availability and qualifying questions.

See Real Estate page
Roofing

Storm season inquiries: 50+ emails triaged daily, insurance claims flagged for estimator.

See Roofing page
HVAC

Quote request emails get same-day replies with service area confirmation + booking links.

See HVAC page
Plumbing

Estimate inquiries replied to with intake questions before tech arrives onsite.

See Plumbing page
Healthcare

Insurance verification requests acknowledged within minutes; clinical questions routed to staff.

See Healthcare page
Beauty & Wellness

Service inquiry emails get auto-responses with pricing, availability, and a booking link.

See Beauty & Wellness page
How it compares

Zevaux vs. an inbox that piles up

Scenario
Voicemail
Manual triage
Zevaux
Response time
No reply
Hours to days
Under a minute on triage, minutes on reply
After-hours email
Unread until morning
Unread until morning
Triaged + replied automatically
Drafting consistency
—
Varies by who replies
Consistent voice · trained on your business
Website form intake
—
Manual transcription
Auto-classified · replied to · routed
Frequently asked

Email response questions

Gmail and Outlook out of the box on Growth and higher plans. Custom IMAP/Exchange accounts on Custom plans.
No. Zevaux is trained on your business voice — services, pricing, tone — and writes in plain English. You can review drafts before they send, or have it auto-send for low-risk inquiry types.
Yes. Set per-intent rules: auto-send routine confirmations, draft-and-notify for sales inquiries, escalate-to-human for legal/clinical/sensitive. You're never locked into full automation.
Connect your form (Webflow, WordPress, custom — any webhook source) and Zevaux treats every submission like an inbound email: classifies, summarizes, drafts a reply.
Spam is filtered before it reaches the triage queue. Marketing emails, transactional confirmations, and obvious noise won't trigger replies.
Yes. Every email read, drafted, or sent appears in your dashboard with full content. You can override or revise anytime.

Pairs well with

Capabilities teams often use alongside email response.

24/7 Call Answering

Every call answered in under 2 seconds, day or night. Natural voice, custom greeting, structured intake - no IVR menus.

Explore

SMS Reply & Workflows

Two-way SMS that keeps leads warm. Instant alerts to your team, automated reply workflows to customers, booking links sent during live calls.

Explore

Lead Qualification

Every call becomes a structured, scored lead. Zevaux asks the right questions and surfaces hot opportunities the moment they hang up.

Explore
Live tonight

Stop letting emails pile up

Connect your inbox and Zevaux starts triaging on day one. Free trial, no credit card.

Start free trialTalk to sales

7-day free trial · No credit card · Cancel anytime